Remote Front Desk Receptionist
About The Position
Modern Snack Bar, a historic family-owned restaurant in Aquebogue, Long Island, has been serving exceptional home-style cooking since 1950. We are seeking a professional and personable Remote Front Desk Receptionist to join our team. As the first point of contact for our valued guests, you will play a crucial role in upholding our tradition of creating a welcoming dining experience. This is a full-time, remote position dedicated to managing reservations and enquiries for our Aquebogue location, ensuring our high standards of customer service are maintained from a distance.
Requirements
- Proven experience in a customer-facing role, such as a receptionist, customer service representative, or administrative assistant.
- Exceptional verbal and written communication skills with a clear and professional telephone manner.
- Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
- Proficiency with reservation software and standard office applications.
- A self-motivated individual with the ability to work independently and reliably in a remote setting.
- Must have a dedicated, quiet workspace and a stable, high-speed internet connection.
Nice To Haves
- Experience within the hospitality or restaurant industry is highly desirable.
Responsibilities
- Manage all incoming telephone calls and email enquiries in a prompt, courteous, and professional manner.
- Handle customer reservations, modifications, and cancellations efficiently using our digital booking system.
- Provide accurate information to guests regarding our menu, opening hours, special events, and location.
- Liaise effectively with on-site restaurant staff to ensure seamless communication and a smooth guest experience.
- Uphold the restaurant's commitment to outstanding customer service in every interaction.
- Address customer feedback with professionalism and escalate issues to management when necessary.
- Perform general administrative duties to support the restaurant's operations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
