Remote Estimating Support Assistant

Insurance Corporation of British Columbia•Abbotsford, BC

7d•Onsite

About The Position

ICBC is seeking Remote Estimating Support Assistants to provide estimating and administrative support at its offices and salvage yard locations. Despite the title, the position is based 100% in the office and requires on-site work at the Salvage yard. Work locations include Lower Mainland Salvage in New Westminster, Fraser Valley in Abbotsford, Vancouver Island in Nanaimo, Victoria, and Northern and Southern Interior locations in Vernon and Prince George. The role supports Estimators and Adjusters by gathering and documenting information about damaged vehicles, preparing digital images and written records, managing files and estimates, and providing general estimating support. The work involves driving to tow yards, repair facilities, residences, and other off-site locations. Candidates must be able to work in all weather conditions and clearly communicate information to customers. ICBC describes its workplace as collaborative, supportive, straightforward, and knowledgeable, and notes that it offers a competitive salary, comprehensive benefits, and a collaborative work environment. Only candidates legally entitled to work in Canada will be considered.

Requirements

Superior organization and multi-tasking skills.
Strong administrative skills and ability to use a variety of tools to action tasks.
Experience with digital cameras and image capturing.
Basic automotive knowledge, including vehicle types, descriptions, and parts.
Good understanding of computers and applications.
Ability to clearly communicate information to customers.
Ability to work in all weather conditions.
Valid Class 5 Driver’s License.
Legally entitled to work in Canada.

Nice To Haves

Knowledge of relevant claims and material damage policies and procedures.

Responsibilities

Drive to tow yards, repair facilities, residences, and off-site locations to collect information on damaged vehicles.
Create detailed descriptions of vehicle conditions.
Take digital images to support written documentation.
Upload documents, images, and notes into the system for Estimators and Adjusters to review.
Retrieve, document, and record information and add notes to files.
Load and store estimates and supplements.
Run fair values using related systems and check against other online sources of information.
Provide general support to Estimators as required.