Remote Dispatch Coordinator

Servpro•Minnetonka, MN

1d•Remote

About The Position

At SERVPRO of Minnetonka, we restore homes and businesses after fire, water, mold, and storm damage. Every emergency begins with a phone call, and that's where you come in. As our Remote Dispatch Coordinator, you'll be the first point of contact for customers experiencing one of the most stressful moments of their lives. Your ability to listen, gather critical information, reassure customers, and quickly coordinate our response team makes all the difference. This is a fully remote, work-from-home position where you'll stay connected with our Operations, Office, and Production teams while helping ensure every customer receives a fast, professional response. If you're organized, compassionate, tech-savvy, and love keeping things moving, we'd love to meet you.

Requirements

Calm and composed under pressure
Friendly, compassionate, and customer-focused
Highly organized with exceptional attention to detail
An excellent communicator with outstanding phone etiquette
Comfortable multitasking in a fast-paced environment
Tech-savvy and able to quickly learn scheduling and dispatch software
Self-motivated and capable of working independently in a remote environment
Reliable, dependable, and committed to delivering exceptional customer service
A collaborative team player who communicates effectively with remote and field teams
High-speed internet connection and a dedicated, distraction-free home workspace

Nice To Haves

Previous dispatching, scheduling, customer service, call center, or administrative experience
Experience in Restoration, construction or plumbing a plus
Experience working remotely is a plus
Proficient with Microsoft Office and comfortable learning new software platforms

Responsibilities

Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
Schedule emergency response and restoration services using our job management software.
Coordinate daily technician schedules and make real-time adjustments as priorities change.
Follow up with customers throughout the restoration process to provide updates and exceptional service.
Maintain detailed and accurate job documentation and data entry.
Handle general customer inquiries, past service requests, and routine office communications.
Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.
Assist with additional administrative and customer service responsibilities as needed.