Remote Diagnostic Technician

LKQ Corporation • Nashville, TN

11d • $23 - $28 • Remote

About The Position

Elitek Vehicle Services, an LKQ Company, is hiring a Remote Diagnostic Technician to provide diagnostic and technical support to repair-facility partners and customers. Primary duties are performed in a call center environment, with the technician serving as a partner contact during the service process and working to resolve vehicle-scan issues on the first call whenever possible. The role supports customers in moving vehicles through their repair sequence and helps remote technicians with diagnostic tests and technical evaluations. Candidates must currently reside in Nashville, Tennessee, or Plano, Texas. Compensation is $23–$28 per hour, depending on experience.

Requirements

• At least 6 months of experience in the automotive industry in an entry-level position.
• Technical or vocational school graduate and/or OEM training.
• Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, and related tools; ability to create, maintain, and incorporate functions into documents, spreadsheets, databases, and PowerPoint presentations.
• Regularly use moderately complex oral and written communication skills; may train others, interact with others, and present to department or middle management.
• Handle routine, somewhat repetitive problems by following directions and procedures.
• Manage multiple tasks or projects simultaneously with moderate complexity.
• Able to meet the listed physical demands, including lifting up to 75 pounds.
• Must currently reside in Nashville, TN, or Plano, TX.

Nice To Haves

• High school diploma or GED.
• Understanding of the automotive industry and manufacturer acronyms and terminology.

Responsibilities

• Serve as a primary partner contact as needed within the service process.
• Provide diagnostic and technical subject-matter expertise to partners and customers in a customer-service-centric manner.
• Resolve as many vehicle scans as possible on the first call, escalating when needed and helping customers move vehicles through the repair process.
• Educate partners and customers about the importance of diagnostic scans.
• Assist remote technicians with required diagnostic tests and technical evaluations.
• Follow company policies, procedures, safety rules, and environmental rules.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, including three BCBS of Illinois medical and dental plan options and VSP Vision.
• PTO and eight paid holidays, including a floating holiday.
• 401(k) plan through Principal, with a match of 100% of the first 2% and 50% of the next 4% of contributed income.
• Company-funded foundation matches up to $500.
• Tuition assistance of up to $5,000 per year for the employee and $2,500 for children's post-education.
• Up to eight weeks of paid parental leave for the birth or adoption of a child.
• Company-paid Employee Assistance Program providing confidential counseling and referral services.
• Employee discounts on salvage, aftermarket, and specialty auto parts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed