Remote Diagnostic Technician

LKQ • Nashville, TN

10d • Remote

About The Position

Elitek Vehicle Services, an LKQ Company, is hiring a Remote Diagnostic Technician to provide vehicle diagnostic and technical support to partner repair facilities. The primary duties are performed in a call center environment. The role focuses on resolving vehicle scan issues on the first call when possible, helping customers move vehicles through the repair process, and escalating issues when necessary. Candidates must currently reside in Nashville, Tennessee, or Plano, Texas. Compensation is $23–$28 per hour, depending on experience.

Requirements

• At least 6 months of experience in the automotive industry in an entry-level position.
• Technical or vocational school graduate and/or OEM training.
• Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, and related tools.
• Ability to create, maintain, and use functions in Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly use moderately complex oral and written communication skills.
• Handle multiple tasks or projects simultaneously with moderate complexity.
• Must currently reside in Nashville, TN, or Plano, TX.
• Ability to lift up to 75 pounds.
• Ability to work in cramped spaces or underneath vehicles and assume awkward positions.
• May need to wear personal protective equipment.

Nice To Haves

• High school diploma or GED.
• Understanding of the automotive industry and manufacturer acronyms and terminology.

Responsibilities

• Serve as a primary partner contact as needed during the service process.
• Provide diagnostic and technical subject matter expertise in a customer-service-centric manner.
• Resolve as many vehicle scan issues as possible on the first call, escalating when needed and helping customers move vehicles through the repair sequence.
• Educate partners and customers about the importance of diagnostic scans.
• Assist remote technicians with required diagnostic tests and technical evaluations.
• Follow company policies, procedures, safety rules, and environmental rules.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, including three BCBS of Illinois medical and dental plan options and VSP Vision.
• Paid time off.
• Eight paid holidays, including one floating holiday.
• 401(k) plan through Principal, with a company match of 100% of the first 2% contributed and 50% of the next 4%.
• Company-funded foundation matching contributions up to $500.
• Tuition assistance of up to $5,000 per year for the employee and $2,500 post-education for children.
• Up to eight weeks of paid parental leave for the birth or adoption of a child.
• Company-paid Employee Assistance Program with confidential counseling and referral services.
• Employee discounts on salvage, aftermarket, and specialty auto parts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed