Remote Customer Service Representative - Call Center | Kansas

Berlin-Wheeler • Topeka, KS

5d • Remote

About The Position

Berlin-Wheeler, Inc. is hiring a Remote Customer Service Representative - Call Center to support our Non-Emergency Medical Transportation (NEMT) team. In this remote customer service job, you'll answer inbound calls, assist members with transportation scheduling, update ride details, and provide professional support in a fast-paced call center environment. This job is a strong fit for people with experience in customer service, call center, contact center, inbound call center, member services, scheduling, dispatch, healthcare support, retail, hospitality, or other phone-based jobs. You do not need previous NEMT, healthcare, or transportation experience to get started. Paid training is provided.

Requirements

• Must currently live in Kansas
• High school diploma or GED
• Basic computer skills
• Reliable internet and a secure, quiet home workspace
• Strong verbal communication and active listening skills
• Reliable attendance and punctuality
• Ability to work independently in a remote environment
• Comfort handling inbound calls throughout the day

Nice To Haves

• Customer service, call center, contact center, inbound call center, member services, healthcare, medical office, patient services, scheduling, dispatch, insurance, retail, or hospitality experience

Responsibilities

• Answer inbound customer service calls from members
• Help schedule transportation to medical appointments and healthcare services
• Update, change, or cancel transportation reservations
• Verify member and trip information
• Enter accurate information into company systems
• Communicate with transportation providers and healthcare facilities
• Document customer and member interactions clearly and accurately
• Follow procedures, client requirements, and compliance standards
• Provide respectful, professional support in a remote call center setting

Benefits

• Paid Training
• Supportive Team Environment
• Ongoing Coaching
• Paid time off
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) / retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED