Customer Service Representative, Call Center (Seasonal) Remote

Computershare•United States,

1d•Remote

About The Position

This is a seasonal remote position expected to run through April 2027. The role involves delivering outstanding customer service for recognized brands, making a real impact daily. With comprehensive training and challenging tasks in a supportive team, this role offers professional development and growth. Customer Success Specialists are central to the contact center, focused on providing high-quality, empathetic, and exceptional service. Responsibilities include handling routine account updates to complex, time-sensitive transactions, utilizing interpersonal and problem-solving skills supported by technology to address client shareholder inquiries. Strong verbal communication, trust-building ability, accuracy, and high attention to detail are essential.

Requirements

Strong verbal communication skills.
Ability to build trust.
Accuracy and high attention to detail.
Empathetic and ready to help, especially in challenging situations.
Clear and confident communicator who stays calm under pressure.
Skilled at handling a wide range of calls from routine inquiries to sensitive conversations.
Quick thinker who solves problems carefully and effectively.
Great multitasker who thrives in fast-paced environments.
Comfortable using technology to support customer needs.
Team player who always looks for ways to make things better for customers.
Positive and supportive, happy to share knowledge and help others succeed.