Remote Customer Service Manager

AIL•Billings, MT

17h•Remote

About The Position

AO Globe Life is proud to offer a career opportunity designed for veterans, prior service members, and military spouses seeking a purpose-driven profession that values leadership, discipline, and service. Military experience builds the exact qualities that thrive in this environment—integrity, adaptability, accountability, and a commitment to helping others. This opportunity allows professionals with a service background to continue making an impact by helping families understand coverage options that support long-term financial protection. Why Veterans Succeed at AO Globe Life Mission-Focused Work Continue serving others by helping families access financial protection solutions designed to support long-term stability. Remote Flexibility Build a career from anywhere in the United States within a fully remote work environment. Veteran-Respectful Culture A structured, team-oriented environment that values leadership, accountability, and strong work ethic. Career Advancement Opportunities Clear pathways for professionals interested in leadership, mentoring, and team development. Performance Recognition Opportunities for recognition, professional development events, and company-sponsored travel experiences. Take the Next Step You have already demonstrated a commitment to service. This opportunity allows you to continue helping others while building a flexible, long-term remote career. Apply today. Interviews are conducted via Zoom for convenience. Eligibility Notice Applicants must be physically located in the United States and legally authorized to work in the U.S. Non-U.S. residents are not eligible at this time.

Requirements

Veteran, prior service, or military spouse experience
Strong leadership and communication skills
A disciplined, goal-oriented mindset
Ability to work independently while contributing to a team mission
Resilience, adaptability, and accountability
Comfort using digital tools and virtual communication platforms

Nice To Haves

Customer service, consulting, or client-facing experience is helpful but not required.

Responsibilities

Conduct scheduled virtual consultations with individuals and families via Zoom
Help clients understand available coverage options and guide them through the enrollment process
Build strong, long-term relationships through clear communication and reliable service
Support members with account updates, policy reviews, and general assistance
Maintain accurate digital documentation and client records
Use modern digital tools and CRM systems to manage client interactions efficiently
Participate in ongoing training sessions and team development meetings
Ensure compliance with company guidelines and regulatory standards