Remote Customer Service Associate (Bilingual-Spanish)

Fiserv•Remote, Florida, IN

1d•$31,200 - $46,800•Remote

About The Position

As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services. You will handle a high volume of inbound calls, document interactions accurately, and work across support tools and internal teams to drive timely resolution. Your work helps deliver a consistent service experience and supports reliable transaction processing.

Requirements

Bilingual communication skills in Spanish and English
1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls
1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries
Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
High school diploma, General Educational Development credential, or higher or equivalent combination of education, related experience and/or military experience

Nice To Haves

Experience supporting customers in financial services, payments, banking, or a regulated environment
Experience working in a remote work-from-home service environment
Experience supporting merchants, cardholders, or financial institution clients

Responsibilities

Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions
Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately
Troubleshoot basic technical and service issues related to payment processing and associated support inquiries
Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy
Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines
Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment
Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave