Customer Service Associate - (Spanish Bilingual)

Fiserv•Marietta, GA

2d•Onsite

About The Position

As a Customer Service Associate, you will support banking and merchant customers by handling inbound calls, answering questions, and researching and resolving Bill Pay-related issues with accuracy and care. You will work closely with customers, teammates, and leaders to deliver a consistent service experience that builds trust, strengthens client relationships, and supports day-to-day service operations.

Requirements

One year of experience in customer service, call center support, banking support, merchant support, or a related service environment
Ability to utilize bilingual English and Spanish language skills to assist customers, address inquiries, and deliver a positive customer experience across multiple communication channels.
Experience using web-based tools, computer systems, and multiple applications to research issues and complete customer requests
Ability to communicate effectively by phone, document interactions accurately, and resolve customer issues with professionalism and attention to detail
High school diploma or equivalent or an equivalent combination of education, related experience and/or military experience

Nice To Haves

Experience supporting online bill pay, banking services, or payment-related products
Experience in a high-volume inbound call center environment

Responsibilities

Answer inbound customer calls and provide support for Bill Pay-related questions, service requests, and issue resolution
Research customer concerns across web-based tools and internal systems to identify root causes and complete accurate resolutions
Communicate clearly and professionally with customers while using active listening to understand needs and confirm next steps
Document customer interactions, account activity, and resolutions accurately in the appropriate systems
Meet service, quality, schedule adherence, and compliance expectations while delivering a positive customer experience
Partner with teammates, supervisors, and support teams to address escalated or unresolved issues and improve service outcomes
Complete paid training and apply learned processes, policies, and tools to daily customer interactions

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.