Remote Client Leadership Associate

AIL•Knoxville, TN

22h•Remote

About The Position

Globe Life AO is expanding its virtual team and seeking motivated, dependable, and people-focused individuals to join us as Remote Client Leadership Associates. This opportunity combines customer service, client relationship management, benefits education, consultative insurance sales, and professional leadership development. You'll connect with individuals and families through scheduled Zoom and phone appointments, help them understand available life, accident, and supplemental health insurance benefits, and assist eligible clients with coverage enrollment once licensed. As you develop your skills and demonstrate consistent performance, you may become eligible to pursue additional responsibilities in training, mentorship, team development, and leadership. No previous insurance experience is required to apply. We provide structured training, licensing guidance, one-on-one mentorship, and ongoing professional development.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate professional communication skills.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.

Nice To Haves

Previous experience in military service, customer service, healthcare, education, financial services, retail, hospitality, administration, call centers, client relations, or sales may be helpful but is not required.

Responsibilities

Connect With Clients & Families: Contact prospective and existing clients through company-provided opportunities. Schedule virtual consultations through Zoom and phone. Build trust through respectful and professional communication. Ask questions to understand individual and family protection needs. Listen carefully to client concerns and priorities. Explain the purpose and value of available insurance benefits. Maintain organized appointment and follow-up schedules.
Educate Clients About Available Benefits: Explain available life, accident, and supplemental health insurance products. Review policy features and available coverage options. Conduct client-focused needs assessments. Answer questions clearly and accurately. Provide appropriate recommendations once licensed. Assist eligible clients with electronic applications and enrollment. Complete required documentation accurately. Follow applicable state insurance regulations and company procedures.
Provide Continued Client Service: Providing professional follow-up after consultations. Responding to policy and coverage questions. Assisting with applicable policy reviews. Helping clients navigate beneficiary information and policy-service requests. Directing clients to appropriate claims-support resources when needed. Maintaining accurate digital records. Supporting clients as their coverage needs change.
Develop Professional & Leadership Skills: Participate in virtual onboarding and product training. Attend applicable coaching sessions and team meetings. Strengthen communication and presentation skills. Learn digital enrollment and client-management systems. Develop consultative sales and relationship-building skills. Demonstrate professionalism, accountability, and consistency. Pursue additional mentorship and leadership training as eligible.
Company-Provided Warm Leads: Representatives receive access to prospective client opportunities through the company, including individuals and families interested in learning about available benefits. Your client process generally follows: Connect → Listen → Understand Needs → Educate → Recommend → Enroll → Support. There is no requirement to purchase leads. The position does involve outbound calls, appointment scheduling, and client follow-up. Traditional random cold calling and door-to-door prospecting are not required.
Leadership Development & Career Advancement: Representatives who demonstrate strong performance, professionalism, consistency, and leadership potential may pursue additional responsibilities. A potential career-development path includes: Client Leadership Associate → Licensed Benefits Representative → Senior Advisor → Trainer/Mentor → Team Leader → Sales Management → Advanced Leadership. Future responsibilities may include: Training and mentoring newer representatives, Coaching and professional development, Recruiting, Team building, Performance accountability, Leadership and management. Management advancement is performance-based and is not guaranteed.