Remote Client Experience Manager | Benefits & Member Services

Globe Life AIL - Lisa Russel•Aurora, SD

19h•Remote

About The Position

AO – American Income Division is expanding its virtual team and seeking motivated, service-oriented professionals to join as Remote Client Experience Managers. In this role, you will work directly with individuals and families who have requested information about available benefits. You will help clients understand their options, provide ongoing support, and create a positive experience from the initial consultation through continued service. AO serves working families by providing supplemental life, accident, and health insurance benefits. As part of the Globe Life family of companies, our organization combines a long-standing history in the insurance industry with a modern virtual business model. Since 2020, our teams have operated remotely, using technology to connect with clients and provide personalized benefit guidance. Our culture emphasizes exceptional client service, professional development, mentorship and coaching, personal accountability, team collaboration, and performance-based advancement.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients through Zoom and phone
Be willing to complete required training and licensing requirements
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Professional and positive demeanor
Strong organizational skills and attention to detail
Self-motivation and accountability
Effective problem-solving and critical-thinking skills
Ability to work independently in a remote environment
Comfort using Zoom and virtual technology
Strong follow-through and time-management skills
Coachability and willingness to learn
Commitment to professionalism and integrity

Nice To Haves

Experience in Customer Service
Client Relations
Member Services
Account Management
Healthcare
Hospitality
Retail
Administrative Support
Call Center Operations
Sales
Leadership or Management

Responsibilities

Conduct scheduled virtual appointments through Zoom and phone
Connect with clients who have requested information about available benefits
Learn about client needs, priorities, and coverage questions
Explain available benefit and coverage options clearly and professionally
Assist clients with applications, enrollment, and benefit updates
Provide ongoing customer service and follow-up support
Maintain accurate digital client records and documentation
Build long-term relationships through professionalism, trust, and consistent communication
Listen carefully to client questions and concerns
Provide clear, solution-focused guidance
Follow up with clients when additional assistance is needed
Maintain professional communication throughout the client relationship
Help clients make informed decisions regarding their available benefits
Participate in structured virtual onboarding and training
Attend ongoing coaching and professional development sessions
Learn industry products, systems, and best practices
Develop communication, presentation, and problem-solving skills
Collaborate with a supportive virtual team
Participate in leadership development opportunities
Build skills that may lead to future mentorship and management responsibilities