Member Experience & Benefits Consultant (Remote)

AIL•Durham, NC

2d•Remote

About The Position

Globe Life AO is expanding its remote team and seeking enthusiastic, self-motivated professionals who are passionate about helping people and delivering exceptional customer experiences. As a Member Experience & Benefits Consultant, you'll work directly with current and prospective clients, providing personalized guidance, answering questions, and helping families better understand the supplemental benefits available to them. If you're looking for a flexible career with unlimited growth potential, world-class mentorship, and the opportunity to make a meaningful impact every day, we'd love to hear from you.

Requirements

Excellent communication and active listening skills
Strong problem-solving and critical-thinking abilities
Positive attitude with a growth-oriented mindset
Self-motivation and personal accountability
Ability to work independently while collaborating within a remote team
Strong organizational and time-management skills
Comfort using Zoom, email, and web-based technology
Coachability and a commitment to continuous learning
Legally authorized to work in the United States
Reliable high-speed internet connection
Windows-based computer with webcam
Professional home office environment
Ability to obtain a state Life & Health Insurance License (licensing guidance provided)

Nice To Haves

Experience in customer service, client relations, healthcare, hospitality, education, financial services, recruiting, or sales is beneficial—but not required.

Responsibilities

Welcome and onboard new members through the enrollment process
Conduct virtual consultations by phone and Zoom
Provide personalized guidance based on each client's unique goals and needs
Explain available benefit options clearly and professionally
Respond promptly to client questions while delivering exceptional customer service
Build long-term client relationships through ongoing communication and support
Organize appointments and maintain accurate digital records
Ensure compliance with company policies and applicable state regulations
Participate in ongoing training, mentorship, and professional development