Remote Chat Support Agent
About The Position
Invicta Software is seeking a dedicated, customer-focused Remote Chat Support Agent to provide timely, clear, and helpful assistance to users through live chat. The role is focused on resolving customer inquiries and software-related issues, maintaining high customer satisfaction, and representing the company professionally. The agent will collaborate with internal teams to escalate complex problems and contribute feedback to improve the customer experience. This is a fully remote position requiring a reliable internet connection and a quiet workspace. Shifts may vary and can include evenings or weekends as needed.
Requirements
- Proven experience in customer service or technical support, preferably in a chat environment.
- Excellent written communication skills with strong attention to detail.
- Ability to multitask and manage time effectively in a remote setting.
- Comfortable using chat software and CRM tools.
- Strong problem-solving skills and a patient, empathetic approach to customer interactions.
- Reliable internet connection and a quiet workspace to support remote work.
- Flexibility to work varied shifts, including evenings or weekends, as needed.
Nice To Haves
- Familiarity with software support or SaaS products.
- Experience working remotely or in a distributed team environment.
- Basic understanding of troubleshooting technical issues.
Responsibilities
- Respond to customer inquiries through chat in a timely and professional manner.
- Diagnose and troubleshoot software-related issues using available resources.
- Document interactions and solutions clearly within the support system.
- Identify opportunities to improve customer experience and share feedback with the team.
- Stay updated on product features, policies, and procedures to provide accurate information.
- Handle multiple chat conversations simultaneously while maintaining quality service.
- Escalate unresolved issues to appropriate departments following established protocols.
Benefits
- Fully remote position offering flexibility and work-life balance.
- Competitive compensation with performance-based incentives.
- Opportunities for professional growth and skill development.
- Supportive team culture focused on collaboration and continuous improvement.
- Access to the latest tools and technology to enhance your work experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
