Remote Call Center Specialist

BJC HealthCare • St. Louis, MO

1d • Remote

About The Position

Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry. Supports hospital marketing efforts through referrals to physicians, services and class/event registration. Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA. Communicates in a professional, positive and respectful manner; provides a high level of customer service when handling telephone calls and responding to e-mails. This is a full-time opportunity, Monday-Friday, 9:30a-6p.

Requirements

• High School Diploma or GED
• No Experience
• No Experience (Supervisor Experience)

Nice To Haves

• <2 years experience

Responsibilities

• Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry.
• Supports hospital marketing efforts through referrals to physicians, services and class/event registration.
• Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA.
• Communicates in a professional, positive and respectful manner; provides a high level of customer service when handling telephone calls and responding to e-mails.
• Manage a high volume of customer contacts including: incoming and outbound calls , emails, chat, etc, from patients for a variety of reasons, to include tier one calls (single service line or domain)
• Manage inquiries/contacts within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, average response time and average transaction time; provides excellent and consistent customer service for a variety of call types; communicates in a professional, positive and respectful manner with patients, providers, BJC staff and external organizations.
• Consistently exceeds individual service level standards including: contacts managed, ASA, Transaction Time, RONA, QI Scores, etc.
• Responsible for appropriate and accurate data entry, coding and documentation of all interactions.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED