Remote Call Center Representative

Conduent Commercial Solutions, LLC • ,

18h • Remote

About The Position

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.

The starting pay rate is $15.00 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.

Hours of Operation: 24/7 to include weekends & holidays.
Production schedules will be assigned during training and will be 2 hours up/down from training time. As we operate 24/7, you will be expected to work weekends as part of your regular schedule.

About the Call Center Representative role:
Provide exceptional customer support for claims, debit card issues, and website navigation
Assist with commuter orders, eligible expenses, and balance inquiries
Handle HSA contributions, distributions, and account setup
Support tax form inquiries and profile updates
Manage 30–40 calls per day while navigating multiple systems

Requirements

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• High school diploma, GED, or college degree.
• You must have 6 months of customer service experience.
• Complete a mandatory paid training program with 100% attendance.
• Great problem-solving skills
• Ability to effectively multi-task
• Flexibility to work weekends & holidays.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).
• You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through https://www.speedtest.net/)
• You must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
• You Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).

Nice To Haves

• Customer service experience is a plus but not required to be successful in this role.

Responsibilities

• Provide exceptional customer support for claims, debit card issues, and website navigation
• Assist with commuter orders, eligible expenses, and balance inquiries
• Handle HSA contributions, distributions, and account setup
• Support tax form inquiries and profile updates
• Manage 30–40 calls per day while navigating multiple systems

Benefits

• Paid time off is accrued after 180 days of employment.
• Health benefits, medical, dental, and vision is available on the 1st of employment.
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED