Remote Call Center Representative
About The Position
JJJ Enterprises is one of San Diego County's leading life-safety fire alarm and security alarm system contractors. We design, install, inspect, and monitor thousands of southern California residences and commercial businesses every year, applying up to date knowledge for exceptional service on your systems. We are looking for a Call Center Representative to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of JJJ Enterprises carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
Requirements
- Ability to work remotely
- Must obtain P&C license within 60 days of starting
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K match
- Work equipment provided
- Ongoing training
- Mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
