Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area)

Universal Strategic Advisors • Oklahoma City, OK

2d • $23 • Remote

About The Position

US Advisors is seeking Remote Call Center Analysts located in the Oklahoma City, OK area to support a federal law enforcement client in a 24/7 mission-critical contact center environment . Analysts will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Requirements

• Required: 3+ years of call center or contact center experience
• Associates Degree
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to work in a 24/7 operational environment, including nights and weekends

Nice To Haves

• Experience operating in federal, DHS, ICE, or law enforcement environments
• Prior experience supporting contact/call center environments.
• Experience with 24/7 operational environments.

Responsibilities

• Answer and track high-volume inbound calls in a federal contact center
• Document calls and prepare detailed reports in government systems
• Conduct database and open-source intelligence (OSINT) research
• Route and escalate calls according to operational procedures
• Maintain accuracy while handling sensitive or law-enforcement related information
• Other duties, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree