Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)

Frontline Call Center

17d • Remote

About The Position

At Frontline Group, exceptional service isn’t optional—it’s our standard. We specialize in white-glove customer experiences that are proactive, personalized, detail-oriented, and consistently above the norm. You’ll join a dedicated team of professionals who elevate every customer interaction, treating each caller as a valued client and ensuring every experience reflects our commitment to excellence.

Requirements

• Experience in high-touch customer service, technical support, or call center environments serving premium clients.
• Exceptional verbal and written communication skills with the ability to adapt tone and language to any situation.
• Naturally empathetic and patient—you don’t just solve problems, you make customers feel valued and understood.
• Detail-oriented and accountable, with a strong sense of ownership for each customer’s experience.
• Proficient with CRM systems, data tracking, and documentation.
• Adaptable and professional under pressure, maintaining composure with frustrated or high-expectation customers.
• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors
• At least 16 GB of memory (RAM) with 12 GB usable
• CPU utilization should be 50% or less
• At least 256 GB of storage space (SSD preferred)
• Computer must have an Ethernet (RJ-45) port.
• Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
• Download speed: 20 Mbps or higher
• Upload speed: 10 Mbps or higher
• Ping: 20 MS or less
• Must reside in the U.S in TX, SC, NC, FL, and GA.

Nice To Haves

• Experience with multichannel support (phone, chat, email) preferred.
• Associate degree or equivalent experience preferred.

Responsibilities

• Deliver a white-glove customer experience by keeping interactions clear, positive, and supportive.
• Serve as the primary point of contact for high-value clients, delivering a polished, professional, and empathetic experience on every call.
• Actively listen, identify needs, and tailor each interaction—no two calls are the same.
• Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up.
• Document interactions thoroughly in the CRM system to ensure continuity and accuracy.
• Collaborate with internal teams to resolve complex issues efficiently and maintain a premium client experience.

Benefits

• Bonus structure tied to customer satisfaction and service quality
• Training and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees