Remote Bilingual Spanish Customer Service Representative

ACC PREMIERE•Montoursville, PA

9d•$13 - $13•Remote

About The Position

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry. We are currently hiring professionals to work in the role of: Remote Bilingual Spanish Customer Service Representative. We inspire and develop employees to be able to effectively empathize with consumers. We create experiences that provide promotion opportunities from within. We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

Requirements

Bilingual Spanish/English
Minimum HS diploma, college preferred
Has experience supporting consumer products and/or services.

Nice To Haves

Experience in retail, sales, retention and/or data entry
Minimum of 2 years customer service experience in a call center environment
Experience supporting luxury brand products and services
Experience supporting home appliances
Positive and professional demeanor
Excellent written and verbal communication skills both English and Spanish
Experience with diagnosing and troubleshooting

Responsibilities

Handle customer inquiries and complaints
Maximize every sales opportunity by upselling and cross-selling profitable products
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently