Bilingual Customer Service Representative Remote

Teleperformance • Quebec, PE

2d • Remote

About The Position

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300,000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals. Are you passionate about high standards customer service, treat others like you want to be treated, and interested in technology? Do you have experience operating or working with iOS, macOS or similar technology? Come join our team!

Requirements

• Must be at least 18 years of age
• Full time availability between the hours of: Mon - Sun 8AM - 11PM
• Excellent home internet hardwired - Wifi is not permitted
• Excellent verbal and written communication skills in English and French
• Excellent computer skills
• Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world.

Nice To Haves

• Experience operating or working with iOS, macOS or similar technology

Responsibilities

• Provide first level customer service regarding inquiries about product / account / usage and applications
• Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalate customer issues as required.
• Responsible for accurate data input using prescribed applications

Benefits

• Ability to work from the comfort of your home
• Paid training
• Competitive compensation package
• Performance Incentives
• Medical and dental benefits plans, as well as Employee Assistance Program
• Employee Referral program – starting at $500.00 for every referral hired
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed