Bilingual Customer Service Representative (Remote TX)

Oscar Health•Texas, United States, TX

1d•Remote

About The Position

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

Requirements

Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
1+ years of experience in a high-volume or customer-focused setting.
6+ months of healthcare experience
High school diploma or GED

Nice To Haves

Strong quantitative or analytical skills focused on solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

Responsibilities

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues.
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Compliance with all applicable laws and regulations
Other duties as assigned