Remarketing Direct Sales Marketing Specialist

Vanderbilt Mortgage•Maryville, TN

2d•Hybrid

About The Position

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. POSITION TITLE: Direct Sales and Marketing Specialist ( Non – LO – Servicing ) JOB STATUS: Full Time/ Hourly DEPARTMENT: Remarketing REPORTS TO: Direct Sales and Marketing Te am Lead TRAVEL REQUIRED: None WORK SCHEDULE: Hybrid- 4 days in the office- 1 day remote PAY: The hourly base pay for this position is $19.75. In addition to base pay, this role offers bonus opportunities, resulting in an expected total annual compensation of $53,000–$65,000. The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. JOB SUMMARY : The Direct Sales and Marketing (DSM) Specialist is responsible for being the first VMF Homes point of contact for potential customers. This position reports to the Direct Sales and Marketing (DSM) Team Leader . The Remarketing department sells and markets repossessed and foreclosed homes owned by VMF through the brand, VMF Homes . DSM Specialists provide excellent customer experience with potential buyers over the phone, assisting them through answering questions about our homes, giving home viewing information, taking offers, and educating them on our home purchase process. They will nurture leads from first contact until offer needs negotiation or customer is interested in purchasing at which point, they accelerate them to a Direct Sales and Marketing (DSM) Sales Professional .

Requirements

High school diploma or equivalent.
0- 2 years of experien ce .
Familiarity using Microsoft Office and Salesforce Vantage a plus .
Must be available to work one Saturday a month on rotation with the team .
Excellent written and verbal communication s kil ls with the a bility to communicate effectively and efficiently via phone, email, live chat, and person to person .
High sense of urgency .
Exhibit great interpersonal skills, effective persuasive skills, and a strong desire to provide exceptional customer service
Ability to manage multiple and/or conflicting responsibilities
Active listener with great attention to detail and organizational skills
Ability to build relationships with various internal and external customers
Creative in communication and customer approach

Responsibilities

Building and Maintaining Internal/External Relationships
External Communications: Connecting with Prospective Home Buyers
Acts as a liaison between consumers and the company helping potential buyers find homes on vmfhomes.com
Receives calls from other departments and finds best connection for customers
Receives incoming calls and makes outbound calls through our call system ( InGenius ) to prospective home buyers generated from various marketing efforts
Responds to voicemails
Schedules home viewings with potential buyers
Meets quota expectations and sales goals
Replies to all Live Chats that are initiated through a company website (vmfhomes.com)
Communicates via email and text messaging via Salesforce
Educates customers on home buying process based on payment method
Performs error free data entry on Salesforce (Vantage) our Customer Relationship Management software to track customer progress
Internal Communications
Assists the DSM Professionals in the marketing and communication with potential consumers on Vanderbilt repossessed homes
Connects potential buyers with internal Application Specialists for those who would like to apply for financing or refer them to fill out an application online
Consults with Sales Professionals and Asset Managers to gather information for potential customers and to answer specific questions and timeline of home availability
Maintain Customer Account Documentation and Progress
Responds to offers on homes to assist negotiations .
Consults with Asset Managers and/or Sales Professionals for approval on final price
Follows up with prospective buyers on viewing, completed applications, etc. and documents all changes and updates in Vantage
Makes themselves available to potential buyers throughout their entire home buying journey for questions, guidance, and education
Feedback and Training
Participates in monthly one on one meetings with team leader to receive their constructive feedback and encouragement
Adheres to call quality guidelines on monthly graded calls and adjusts due to coaching received
Attends training with updates on new technology / system updates.
Other duties as assigned

Benefits

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.