Remarketing Account Executive
About The Position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Requirements
- Bachelor’s degree in a related field or equivalent work experience
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- 7-10 years of experience in Customer Service and/or Account Management
- Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
- Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security
Nice To Haves
- IARA CAR Certification is a plus
- Proficiency in Salesforce and AutoIMS are a plus
- Additional education, certifications, or other distinctions are a plus
- Prior remarketing or auction experience or other related industry experience is a plus
- Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Responsibilities
- Maintain and grow auction partnerships.
- Responsible for ensuring high levels of customer service; both internally and externally.
- Manages new auction partnerships including pilots and launches on Equipment Direct Platform.
- Provide regular updates to auction partners regarding the status and results of their Equipment Direct inventory and listings.
- Work with the appropriate groups internally and externally to resolve problems that may arise.
- Working with auctions and internal stakeholders to resolve issues related to systems integration, AutoIMS, DMV issues or custom processes.
- Must be able to build relationships and maintain relationships with both internal and external clients.
- Build and develop expertise in the areas of vehicle remarketing where these programs/initiatives operate and impact
- Responsible for monitoring KPIs and reporting for clients.
- Support auction visits as needed.
- Provides feedback to management on customer needs, issues, escalations and trends.
- Perform all other duties and special projects as assigned.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in specific geographic areas)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
