Relocation Specialist

Avant Healthcare Professionals•Maitland, FL

2d•Onsite

About The Position

The Relocation Department plays a critical role in supporting international healthcare professionals (HCPs) as they transition to their assignment locations across the United States. The team provides in-person, hands-on support to ensure a smooth relocation experience, assisting with key pre-employment tasks such as vehicle purchase and insurance, securing and finalizing housing arrangements, furnishing and shopping, setting up utilities, and facilitating orientation activities including neighborhood tours, DMV visits for license transfers, and Meet and Greets at the employer facility. The Relocation Specialist is responsible for accompanying healthcare professionals to their assignment locations nationwide, ensuring they successfully settle into their new environment. This role includes participating in apartment walk-throughs, assisting with vehicle purchases or rentals, coordinating the purchase and setup of furniture and household goods, and providing guidance to help the HCP become familiar with their new community. The Relocation Specialist also accompanies the HCP to their initial meet-and-greet at the client facility.

Requirements

Minimum of a High School degree or equivalent.
Minimum of 2 years’ experience in a customer service environment.
High level proficiency with online scheduling tools (google calendar, etc.).
Physical ability to frequently lift and/or move heavy furniture on a regular basis and operate moving equipment.
Strong navigation skills or ability to follow a GPS.
Health Insurance Portability and Accountability Act (HIPAA) certification.
Must hold a valid driver license with a clean driving record.
Frequently required to climb or balance, walk forward, backward, side to side and/or up and down stairs while carrying furniture, and lift and/or move up to 50 lbs.
Occasionally required to stoop, kneel crouch, or crawl, and lift up to 75 lbs.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Regularly required to communicate.
Vision abilities including close vision and ability to adjust focus.
Has access to, and requires daily use of, confidential records.
Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information.
Proprietary Information and Non-Conflict Agreement required.

Nice To Haves

Associate degree preferred.

Responsibilities

Accompany HCPs in securing an apartment, including conducting apartment walk-throughs, supporting lease signing, and coordinating utility setup.
Assist with shopping for groceries and household furniture, including lifting, carrying, loading, and assembling furniture.
Support HCPs with vehicle acquisition, including rentals or purchases, accompanying them to dealerships, and providing guidance during the selection and purchase process.
Accompany HCPs to the DMV for license transfers or state ID applications.
Review local public transit routes and schedules.
Organize and conduct neighborhood tours to familiarize HCPs with key locations such as banks, post offices, libraries, grocery stores, places of worship, and parks.
Provide an overview of commute routes and parking options.
Offer tips on local workplace culture and expectations.
Accompany HCPs to welcome sessions and initial meet-and-greets at the employer facility.
Operate motor vehicles to transport HCPs to appointments, shopping locations, and points of interest.
Ensure all essential relocation tasks are completed before the conclusion of the trip.
Troubleshoot and resolve relocation-related issues (e.g., delivery delays, utility problems).
Complete relocation checklists and trip documents for submission to the corporate office.
Prepare and submit accurate expense reports promptly following each trip.
Serve as a resource for HCPs by answering questions and providing guidance to help them adjust to daily life in the United States.
Support other departments with trip support flight and travel arrangements, as needed.
Other duties as assigned.