Relocation Specialist

Avant•Maitland, FL

2d•Onsite

About The Position

The Relocation Department plays a critical role in supporting international healthcare professionals (HCPs) as they transition to their assignment locations across the United States. The team provides in-person, hands-on support to ensure a smooth relocation experience, assisting with key pre-employment tasks such as vehicle purchase and insurance, securing and finalizing housing arrangements, furnishing and shopping, setting up utilities, and facilitating orientation activities including neighborhood tours, DMV visits for license transfers, and Meet and Greets at the employer facility. The Relocation Specialist is responsible for accompanying healthcare professionals to their assignment locations nationwide, ensuring they successfully settle into their new environment. This role includes participating in apartment walk-throughs, assisting with vehicle purchases or rentals, coordinating the purchase and setup of furniture and household goods, and providing guidance to help the HCP become familiar with their new community. The Relocation Specialist also accompanies the HCP to their initial meet-and-greet at the client facility.

Requirements

Minimum of a High School degree or equivalent; Associate degree preferred.
Minimum of 2 years’ experience in a customer service environment
High level proficiency with online scheduling tools (google calendar, etc.)
Physical ability to frequently lift and/or move heavy furniture on a regular basis and operate moving equipment.
Strong navigation skills or ability to follow a GPS
Health Insurance Portability and Accountability Act (HIPAA) certification
Must hold a valid driver license with a clean driving record
Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information
Proprietary Information and Conflict Agreement required

Nice To Haves

Associate degree preferred.

Responsibilities

Assist HCPs in securing an apartment, including conducting thorough apartment walk-throughs to ensure readiness, supporting lease signing and guiding HCPs through lease terms, and coordinating utility setup (e.g., electricity, water, internet).
Assist with shopping for groceries and household furniture (i.e., mattresses, chairs, sofas, dressers, bed frames, and other essential items).
Lift, carry, load, and assemble furniture as needed.
Support HCPs with vehicle acquisition, including rentals or purchases by accompanying them to dealerships and providing guidance during the selection and purchase process.
Accompany HCPs to the DMV for license transfers or state ID applications.
Review local public transit routes and schedules (if available).
Organize and conduct neighborhood tours to familiarize HCPs with key locations such as banks, post offices, libraries, grocery stores, places of worship, and parks.
Provide an overview of commute routes and parking options.
Offer tips on local workplace culture and expectations.
Accompany HCPs to welcome sessions and initial meet-and-greets at the employer facility.
Operate motor vehicles to transport HCPs to appointments, shopping locations, and points of interest.
Ensure all essential relocation tasks are completed before the conclusion of the trip.
Troubleshoot and resolve relocation-related issues (e.g., delivery delays, utility problems).
Complete relocation checklists and trip documents for submission to the corporate office.
Prepare and submit accurate expense reports promptly following each trip.
Serve as a resource for HCPs by answering questions and providing guidance to help them adjust to daily life in the United States.
Support other departments with trip support flight and travel arrangements, as needed.
Other duties as assigned.