Relocation Manager

Relocation Today Inc•Minnetonka, MN

12h•Remote

About The Position

Relocation Today is seeking an experienced Relocation Manager to join their team in Minnetonka, Minnesota. In this role, you will serve as a relocation expert, guiding corporate clients and relocating employees through the relocation process while providing strategic consulting and comprehensive program administration. You will coordinate and oversee relocation services from initiation through completion, ensuring a seamless experience for transferees while delivering exceptional customer service. As the primary point of contact, you will advocate for clients and transferees, build strong relationships, and foster trust through proactive communication, personalized support, and successful relocation outcomes.

Requirements

High School Diploma or Equivalent (required)
3 years of Business experience/customer service experience preferred
Extraordinary customer service mentality to the core
Proactive, self-starter with the ability to move on tasks quickly and accurately
Ability to maintain extremely accurate records and notes
Must be able to multi-task and have strong organizational skills
Excellent communicator in crafting professional emails and phone skills
Handle stress with calm, pleasant and professional demeanor (caring and empathetic personality)
Ability to craft, understand embrace basic reporting needs
Capable of quickly learning and fully understanding a number of varying client policies and procedures
Accuracy in budget tracking and basic expense reporting

Nice To Haves

Secondary education is preferred
additional experience is required for those without a college degree (Internships will count towards experience)

Responsibilities

Oversees the transferee experience from initiation through completion, fostering strong relationships and addressing relocation-related needs
Effectively manages a diverse caseload of relocation files, balancing multiple priorities while meeting service, quality, and performance objectives.
Provides end-to-end relocation management, coordinating all aspects of the relocation program and serving as the primary point of contact for relocating employees.
Demonstrate exemplary customer service to all relocating employees
Partners with transferees to understand their needs and recommends appropriate value-added services to support successful relocations and drive revenue opportunities
Maintains the accuracy, completeness, and integrity of transferee data within company systems and relocation platforms
Prepares, updates, and analyzes client reports to provide accurate relocation activity, cost, and performance data.