Domestic Relocation Consultant I - US Remote
About The Position
The Relocation Consultant serves as the navigator of the relocation process for domestic transferees. The role administers relocation policies and programs, advises transferees on how to make effective use of available resources, and coordinates household goods shipments, destination services, and expense management. The consultant ensures customer and client needs are met efficiently and in a timely manner through excellent service. The position maintains an assigned caseload and provides primary coordination for all phases of relocation activities on behalf of clients, as outlined in contractual agreements. It also requires knowledge of Cartus products and services, coordination of those services according to Cartus standards, identification of cross-selling opportunities, accurate data entry in Cartus systems, and compliance with company policies, programs, and standards. Other duties may include training, special projects, and client presentations.
Requirements
- Customer service experience in a multitasking, call-center environment.
- Strong verbal and written communication skills.
- At least one year of experience in relocation, real estate, or a related field.
Nice To Haves
- College degree or equivalent preferred.
Responsibilities
- Maintain an assigned caseload while providing excellent service to external and internal customers.
- Coordinate all phases of relocation activities on behalf of clients, as outlined in contractual agreements.
- Provide exemplary customer service to transferees and their families.
- Demonstrate knowledge of Cartus products and services in interactions with clients and customers.
- Coordinate and facilitate Cartus core products and services according to prescribed standards.
- Identify cross-selling opportunities based on transferees’ needs to generate new revenue sources.
- Ensure data integrity in Cartus systems.
- Comply with Cartus corporate policies, programs, and standards.
- Perform other assigned duties, such as training, special projects, and client presentations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
