Domestic Relocation Consultant II - US Remote

Anywhere•United States,

21h•$26 - $36•Remote

About The Position

The Relocation Consultant II serves as the navigator of the domestic relocation process for transferees. The role administers relocation policies and programs, counsels transferees on using available resources, reviews and interprets marketing reports, appraisals, and inspections, oversees the equity funding process, and coordinates household-goods shipments, destination services, and expense management. The primary caseload consists of home-sale activities, with a focus on meeting customer and client needs efficiently and delivering excellent service. The consultant manages an assigned caseload and coordinates relocation activities in accordance with client agreements and Cartus standards. The position works with transferees and their families, clients, supplier partners, and network and non-network brokers. It also supports property marketing and sale activities, maintains accurate system data and policy compliance, and identifies opportunities to match customers with additional Cartus services.

Requirements

Two years of prior relocation or real estate experience, including home-sale closings.
Two years of customer-service experience in a call-center environment.
Influential verbal and written communication skills.
Strong organizational and analytical skills.
Clear and concise written and verbal communication; customer advocacy and superior customer service; sound judgment and decision-making; interpersonal and influencing ability; attention to detail and multitasking; teamwork; cultural awareness; resourcefulness; computer literacy; flexibility; ability to manage stress and pressure; and planning and organizational ability.

Nice To Haves

College degree or equivalent preferred.

Responsibilities

Manage an assigned caseload while providing high-quality service to internal and external customers.
Coordinate all phases of relocation activities for clients according to contractual agreements, and provide service to transferees and their families.
Demonstrate knowledge of Cartus products and services and coordinate or facilitate them according to Cartus standards.
Identify cross-selling opportunities based on transferee needs.
Maintain data integrity in Cartus systems and comply with corporate policies, programs, and standards.
Ensure supplier partners complete tasks related to the sale and closing of each property.
Build effective working relationships with network and non-network brokers.
Coordinate the ordering, review, and analysis of agent-prepared broker market analyses (BMAs) and property action plans.
Coordinate the development of agents’ property action plans and market updates as required by client contracts and programs.
Serve as an objective real estate subject-matter resource for internal and external customers.
Maintain working knowledge of corporate client policies relevant to critical marketing information and events.
Administer relocation policies and programs; advise transferees on resource use; review and interpret marketing reports, appraisals, and inspections; oversee equity funding; and coordinate household-goods shipments, destination services, and expense management.