Relief

Urban Peak Denver•Denver, CO

12d

About The Position

Under the supervision of the Resource Program Manager, Relief Staff provide direct supervision of youth in Urban Peak Denver shelter and/or housing programs. The role supports youth in increasing self-efficacy and reducing risky behavior, ensuring client safety, delivering appropriate and effective program services, and maintaining a safe, positive, and trauma-informed environment that emphasizes the physical and emotional safety of youth and staff. The position includes supervision of youth according to facility rules and regulations, crisis intervention, facilities maintenance, group facilitation, promoting a therapeutic environment, and accurate, timely, and consistent data collection and entry. Relief Staff document client admissions and services, maintain records and communication logs, protect confidentiality, and communicate relevant information to other staff. Depending on assignment, duties may also include milieu supervision, supporting youth with chores and activities, maintaining shelter cleanliness, welcoming youth, coordinating across programs, and providing crisis-intervention phone counseling as needed. This is an as-needed relief position with a varied schedule for on-call coverage. The position pays $24.50 per hour and is not eligible for benefits.

Requirements

Two years of college; or a high school diploma or equivalent and at least six years of human services experience or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street-youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, including mental health issues and substance abuse among high-risk young adults.
Ability to provide trauma-informed, appropriate, and effective services.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Team-oriented approach and ability to coordinate with various departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable under Urban Peak’s auto liability policy to conduct agency business or transport youth using an Urban Peak vehicle or an approved personal vehicle.
Must pass federal and state background checks.
Must pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.

Nice To Haves

Ability to use a second language in written and verbal communication, such as Spanish, Vietnamese, or ASL; preferred but not required.
Lived experience reflective of the youth served is encouraged but not required.

Responsibilities

Provide direct supervision of youth in shelter and/or housing programs, following facility rules and regulations.
Support youth in increasing self-efficacy and reducing risky behavior while ensuring their safety.
Deliver appropriate and effective program services and maintain a safe, positive, therapeutic, and trauma-informed environment.
Provide crisis intervention to current clients and crisis-intervention phone counseling as needed.
Perform facilities maintenance and facilitate groups.
Accurately document admissions and services received by clients or tenants.
Collect and maintain accurate data on an ongoing basis and enter data as required.
Document significant events during shifts in the Communication Log and communicate effectively with other staff about clients or tenants.
Maintain thorough and accurate files for limited case-management responsibilities and protect confidentiality.
Provide milieu supervision and help ensure the safety of youth and their environment.
Support youth in maintaining shelter cleanliness and completing daily chores and other milieu activities.
Maintain a welcoming presence and support youth arriving at the shelter.
Maintain working relationships across programs to ensure clarity about information and updates.