Relief Slots Supervisor - River Rock Casino Resort

Lahal Management LP•Richmond, BC

3d•Onsite

About The Position

Under the direct supervision of the Shift Manager, this position is responsible for overseeing the day‑to‑day activities of Slot Operations while fostering a safe, welcoming, and high‑performance work environment for all employees. The Slot Operations Supervisor ensures consistent adherence to company policies and procedures, leads by example, supports a culture of learning, and assists in the implementation of new operational initiatives that enhance the guest and employee experience.

Requirements

Must be available to work a flexible schedule including evenings, weekends, graveyards and holidays
Must hold active Slot Attendant job code at River Rock Casino Resort
Ability to successfully obtain a Gaming License
Serving it Right certification
Customer service skills
Strong mathematical skills
Strong verbal and written communication skills
Must be able to obtain and maintain a gaming worker license

Nice To Haves

Second language an asset

Responsibilities

Monitors all slot activities, assigns shift responsibilities, and provides input for employee performance
Participates in the rollout and execution of slot operational and strategic initiatives objectives and evaluations
Verifies, documents, and reconciles all counts with accuracy and attention to detail
Responds to concerns, resolves issues promptly, or escalates matters when appropriate
Confirms notable jackpots and ensures compliance with regulatory and procedural requirements
Participates in the implementation of slot operation strategic plans
Verifies, documents and reconciles all counts
Responds to, resolves or escalates issues as required
Liaises and communicates effectively with all appropriate operational departments
Develops and maintains strong working relationships with guests, ownership, and employees
Complies with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed