Relief Food & Beverage Manager - River Rock Casino Resort
About The Position
River Rock Casino Resort is seeking an experienced and dynamic Relief Food & Beverage Manager to join our Food & Beverage leadership team. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys working across multiple Food & Beverage outlets. The Relief Food & Beverage Manager provides leadership coverage during managers scheduled days off, vacation periods, and high-volume business periods, ensuring operational continuity and an exceptional guest experience. If you are a confident leader who can step into different environments, inspire teams, and maintain high service standards under pressure, we would love to hear from you.
Requirements
- Minimum 3 years of progressive Food & Beverage management experience, preferably in a luxury hotel, resort, casino, or high-volume hospitality environment.
- Proven ability to lead and motivate Food & Beverage teams across different outlets and service environments.
- Strong interpersonal, communication, and decision-making skills.
- A calm, professional, and confident leadership style, particularly during high-volume periods.
- Excellent organizational and problem-solving abilities.
- A genuine passion for hospitality and delivering exceptional guest experiences.
- Strong knowledge of restaurant, bar, banquet, and beverage operations.
- Serving It Right certification required.
- Flexible availability, including evenings, weekends, holidays, and peak business periods.
Nice To Haves
- Food Safe certification is considered an asset.
- Experience with POS systems, cash handling, and operational reporting is an asset.
Responsibilities
- Act as the on-duty Food & Beverage Manager for designated restaurants, bars, lounges, and banquet functions in the absence of the regular manager.
- Provide visible, hands-on leadership and ensure smooth day-to-day floor operations.
- Maintain River Rock Casino Resort’s service standards and commitment to exceptional guest experiences.
- Supervise service teams and provide direction, coaching, and support throughout the shift.
- Monitor guest satisfaction, service quality, presentation, timing, and overall operational execution.
- Build strong relationships with guests and proactively resolve service concerns through effective service recovery.
- Support banquet operations, including event execution, staffing, service flow, and communication with Culinary and other departments.
- Coordinate closely with Culinary, Beverage, Banquets, and other operational teams to ensure seamless service.
- Monitor staffing levels and make operational adjustments based on business volume and guest needs.
- Oversee opening and closing procedures, cash handling, POS controls, and required end-of-day reporting.
- Ensure employees follow established service, safety, cash-handling, and operational procedures.
- Assist with employee training, onboarding, coaching, and development.
- Communicate effectively with outlet managers and Food & Beverage leadership to ensure seamless shift handovers.
- Support the Assistant Director of Food & Beverage and outlet leaders with special projects, audits, service initiatives, and operational improvements.
- Take ownership of unexpected operational challenges and make sound decisions in a fast-paced environment.
Benefits
- Accommodation is available throughout the recruitment and selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
