Relief Front Office Supervisor - Hilton Hawaiian Village Waikiki Beach Resort

Hilton • Honolulu, HI

2d • Onsite

About The Position

Hilton Hawaiian Village Waikiki Beach Resort is looking for a Relief Front Office Supervisor. This is a perfect opportunity for someone that has leadership skills to supervise day-to-day operations of the Front Office department. Located on 22 acres along Waikiki’s widest stretch of beach you will find our iconic property where our team members love being a part of our award-winning culture. Come and see why Hilton is named the #1 best place to work at one of the most beautiful resorts in Honolulu.

Requirements

• At least two (2) years of previous customer service experience is required.

Nice To Haves

• Previous hospitality experience is a PLUS!
• Previous supervisory experience is a PLUS!

Responsibilities

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed