Relief Evening Shelter Counselor, Yawkey House
About The Position
The Guest Services Specialist works according to Pine Street Inn policies and procedures to help ensure a safe shelter environment for guests and staff. The role focuses on providing direct care to guests and responding to their needs in a timely, professional manner. The specialist supports the development and implementation of housing pathways by motivating guests to work toward housing and connecting them with appropriate resources. The specialist also helps guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. The position requires maintaining focus and energy amid ambiguous and strenuous demands, entering data into the Homeless Management Information System (HMIS), and documenting reports according to agency policy. The specialist is expected to make sound decisions and seek guidance from a supervisor when appropriate. The role is based 100% onsite at 363 Albany Street in Boston and is scheduled as needed, 2:45 p.m. to 11:15 p.m. It is considered essential during weather or other emergencies.
Requirements
- High school diploma or GED.
- At least one year of experience in the Human Services field.
- Ability to remain energized and focused amid ambiguous and strenuous demands.
- Ability to make sound decisions and appropriately seek guidance from a supervisor.
Nice To Haves
- Valid Massachusetts driver’s license in good standing.
- Bilingual English/Spanish.
- Experience administering Narcan and CPR in a work setting.
- Knowledge of addiction, recovery, and mental illness.
- Knowledge of issues pertaining to homelessness.
- Knowledge of area resources.
Responsibilities
- Provide direct care to shelter guests and respond to their needs in a timely and professional manner.
- Help develop and implement housing pathways by motivating guests to pursue housing and connecting them with appropriate resources.
- Connect guests with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
- Enter data into the Homeless Management Information System (HMIS).
- Document reports in accordance with agency policy.
- Make sound decisions and seek guidance from a supervisor when appropriate.
- Help maintain a safe shelter environment by following Pine Street Inn policies and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
