Relief Evening Shelter Counselor, Yawkey House

Pine Street Inn • Boston, MA

4d • Onsite

About The Position

The Guest Services Specialist works according to Pine Street Inn policies and procedures to help maintain a safe shelter environment for guests and staff. The role focuses on providing direct care to guests and responding promptly and professionally according to their needs. The specialist helps guests develop and implement a housing pathway by encouraging progress toward housing and connecting them with appropriate resources. They also help guests access substance-use, mental-health, and medical resources when the shelter cannot safely accommodate their needs. The position requires sustained focus and energy in ambiguous and demanding situations, entering data into the Homeless Management Information System (HMIS), documenting reports in accordance with agency policy, making sound decisions, and seeking supervisory guidance as appropriate.

This is an as-needed, part-time position at Yawkey House, located at 363 Albany Street in Boston, Massachusetts. It is 100% onsite, with a schedule of 2:45 p.m. to 11:15 p.m. The role is considered essential during weather or other emergencies. Pay is $21.40–$23.97 per hour, depending on relevant experience and skill set.

Requirements

• High school diploma or GED.
• At least one year of experience in the human services field.

Nice To Haves

• Valid Massachusetts driver’s license in good standing.
• Bilingual English/Spanish.
• Experience administering Narcan and CPR in a work setting.
• Knowledge of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to homelessness.
• Knowledge of area resources.

Responsibilities

• Provide direct care to shelter guests and respond promptly and professionally according to their needs.
• Help guests develop and implement a housing pathway by motivating them to work toward housing and connecting them with appropriate resources.
• Connect guests with substance-use, mental-health, and medical resources when the shelter cannot safely accommodate their needs.
• Maintain focus and energy in ambiguous and demanding situations.
• Enter data into the Homeless Management Information System (HMIS).
• Document reports in accordance with agency policy.
• Make sound decisions and seek guidance from a supervisor when appropriate.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED