Relief Customer Service Representative

First Financial Bank NA•Brazil, IN

2d•Onsite

About The Position

Relief Customer Service Representative (CSR) at First Financial Bank. This role involves flexibility and expertise across multiple banking centers to deliver exceptional service. It is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about helping customers achieve their financial goals. The position combines relationship-building with operational excellence while supporting branches across an assigned market.

Requirements

High school diploma or GED and six months of teller experience with sales experience, or a bachelor's degree in a related field
Previous banking, teller, customer service, or retail sales experience preferred
Demonstrated success meeting customer service and sales goals
Strong understanding of financial products and services
Excellent written, verbal, and interpersonal communication skills
Strong organizational skills with exceptional attention to detail
Ability to multi-task and adapt quickly in a fast-paced environment
Professional judgment, confidentiality, and a customer-focused approach
Proficiency with Microsoft Office and general computer applications
Ability to obtain and maintain SAFE Act registration
Ability to operate a computer, cash handling equipment, and other standard office equipment
Ability to communicate effectively with customers and associates in person and by telephone
Ability to review detailed financial information and accurately process transactions requiring close visual attention
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Reliable transportation and the ability to travel between banking centers within an assigned market

Responsibilities

Deliver exceptional service: Create welcoming, personalized experiences while assisting customers with a variety of banking needs.
Support multiple banking centers: Travel within your assigned market to provide teller and customer service support based on staffing needs.
Open and service accounts: Assist customers with new accounts, account maintenance, and other platform transactions.
Process financial transactions: Accurately complete teller transactions while maintaining balancing and operational standards.
Identify financial solutions: Recommend products and services that align with customers' financial needs and generate referrals for specialized banking partners.
Support branch operations: Assist with daily branch activities, operational reporting, compliance requirements, and branch administration.
Build lasting relationships: Develop customer relationships that deepen engagement and support long-term financial success.
Maintain compliance: Follow Bank policies, operational procedures, SAFE Act requirements, and regulatory standards.