Customer Service Representative
About The Position
Exciting Opportunity: Join Our Team as a Customer Service Representative! Are you ready to embark on an exciting career with ABC Home & Commercial Services? We're not just a company; we're a close-knit community dedicated to service and excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now! ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest or Mechanical).
Requirements
- Minimum of 2 years of experience in customer service, scheduling, or call center services required.
- An individual that is cooperative, accommodating and patient.
- Ability to be consistent with repetitive work.
- Supportive and always willing to help.
- Ability to organize tasks and workload consistently throughout the day.
- Excellent interpersonal and communication skills.
- Must be able to adhere to company policies and procedures.
- High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
- Excellent written communication skills, including spelling and punctuation.
- Collaborative team player.
- Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
- Ability to sit for long periods of time.
- Willing to work a minimum of 1 Saturday per month (rotate with your Team).
- During your training you will be required to train in the office for 3 - 6 months.
Nice To Haves
- Bonus points if experience is in any of the following services: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)
- Bilingual is a plus.
Responsibilities
- Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
- Provide timely and accurate information to incoming customer requests.
- Schedule service appointments.
- Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
- Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
- Maintain customer records by immediately updating account information.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain a professional attitude at all times with customers, fellow employees and supervisors.
Benefits
- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Participation in Profit Sharing Plan
- Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
- Additional compensation for promoting and referring our services (Lead Now Program).
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including gym membership
- (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
