Relief CSR Driver

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Vernon, CA

About The Position

The Relief Customer Service Representative (CSR) builds positive working relationships with customers and works to exceed their expectations while meeting individual sales growth goals. The role represents Vestis professionally and aims to generate customer goodwill and loyalty while delivering products and services to a variety of clients. The position involves operating a company step van, independently managing routes, supporting account growth, and responding courteously to customer needs. The role is exposed to varying weather conditions, potentially including extreme heat or cold. The work is fast-paced and may sometimes require irregular and long hours. Physical requirements include routinely lifting and maneuvering at least 25 pounds, occasionally lifting and maneuvering more than 50 pounds, and bending, squatting, climbing, and reaching.

Requirements

Must be at least 21 years of age.
Valid driver's license and excellent driving record required.
Customer service experience involving consistent contact with a wide variety of customers.
Strong math and basic computer skills.
Excellent customer service and verbal communication skills.
Ability to work independently, exercise sound judgment, and think quickly to identify and solve customer concerns.
High school degree or equivalent.
Must be able to routinely lift and maneuver at least 25 pounds and load/unload product from a truck without assistance.
Must occasionally be able to lift and maneuver more than 50 pounds.
Must be able to bend, squat, climb, and reach.

Nice To Haves

Demonstrated experience selling services or products and generating new business preferred.

Responsibilities

Safely operate a company step van in a designated area to provide products and services to clients.
Verify daily vehicle preventative maintenance and maintain proper operator documentation.
Independently manage the daily route to ensure accurate and timely product delivery.
Load and unload products according to company policies, procedures, and guidelines.
Review daily invoices for completeness and accuracy, making corrections as needed.
Meet sales goals and promote route growth to enhance profitability.
Develop leads and prospects, contact prospective customers, solicit business, prepare service agreements, and install new accounts.
Assist the sales organization in procuring additional new business.
Understand and communicate services, policies, and pricing methods to customers.
Monitor customer feedback and promptly and courteously handle customer issues.
Take responsibility for personal safety and the safety of others by using precautions, proper tools and equipment, and following safe work practices and policies.
Perform other duties reasonably within the scope of the role as required or assigned.