Relief Casino Shift Manager

Larry Flynt's Lucky Lady Casino•Gardena, CA

2d•Onsite

About The Position

The position, along with and in the absence of the Casino Shift Manager, is responsible for overseeing the day-to-day operation of the casino on the assigned shift. This role involves ensuring the integrity of games, supervising casino personnel, and maintaining excellent customer relations.

Requirements

A High School diploma or general education degree.
Ability to determine and shift priorities quickly
Ability to examine issues both strategically and tactically
Ability to carry out detailed tasks and projects with minimal direction or supervision.
Ability to solve practical problems and deal with a variety of variables
Excellent oral and written communication skills
Strong interpersonal skills and ability to build positive working relationships
Ability to express complex concepts in a clear manner
Ability to express ideas clearly and succinctly in letters, memos and reports
Foreign language skills a must
Able to read, write, and speak English
Requires working in front of a computer and extended periods
The ability to be able to stand/walk for extended periods of time
Must be able to stand on feet for long periods of time.
Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines with attention to detail.
Professional appearance and demeanor
Must be at least 21 years of age.

Nice To Haves

Prior Casino Gaming Supervisor experience preferred
Knowledge of Game rules
California Card room experience preferred.

Responsibilities

Acknowledge and greet customers and guests in a friendly, warm and courteous manner.
Maintain integrity of the games.
Oversee and supervise all Casino personnel.
Work with Food and Beverage, Security and Cashier’s Cage to maintain the highest level of effectiveness and efficiency possible in the absence of their Department Heads.
Maintain excellent customer relations and problem-solving skills.
Abide by and adhere to all Human Resources and Company policies and procedures.
Make all final gaming decisions.
Be aware and adhere to all rules concerning Casino promotions.
Authorize complimentary meals to players and guests and include this information in your daily manager’s report.
Perform all other work-related duties as assigned by the Casino Shift Manager.
Develop and coordinate ongoing training for floor personnel.
Promote games, call and invite players from outside the Casino for Casino gaming and functions.
Hold daily pre-shift meetings with gaming staff to ensure knowledge of new promotions, rule changes and other items pertaining to the gaming floor.
Generate and e-mail daily shift manager’s reports with regards to incidents, call-ins, jackpot winnings, and comp’d patrons, etc.