Shift Manager - Cantina & Tacos - Riverwind Casino

Traditions Hospitality Group•Norman, OK

1d•Onsite

About The Position

As a Shift Manager, you will be responsible for overseeing the daily operations of the establishment, ensuring exceptional service and a positive experience for both guests and team members. This role involves supervising and coordinating staff activities across front-of-house and back-of-house operations, maintaining compliance with company policies and standards, and training and mentoring team members to uphold service quality. You will also manage inventory, including ordering and receiving supplies, and address guest inquiries, concerns, and complaints professionally. Additionally, the Shift Manager monitors performance metrics such as sales and labor costs to implement strategies for optimizing efficiency and profitability.

Requirements

Must be at least 21 years of age.
Must be able to obtain a Gaming license.
Must be able to obtain an ABLE license.
Minimum of 2 years of experience in a supervisory role within the hospitality, beverage, or food service industry.
Strong leadership and communication skills.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Flexibility to work varying shifts, including nights, weekends, and holidays.
Maintain a professional appearance at all times by adhering to the establishment's dress code standards, ensuring a polished and professional image is presented to guests.

Responsibilities

Supervise and coordinate the activities of staff during assigned shifts, including front-of-house and back-of-house operations.
Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
Manage inventory, including ordering and receiving supplies, and monitoring stock levels to support operational needs.
Handle guest inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
Monitor performance metrics, such as sales and labor costs, and implement strategies to optimize efficiency and profitability.

Benefits

Now Offering Daily Pay!
401(k) Matching
Health Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Life Insurance
Disability Insurance
Teladoc for Part-Time Employees
Employee Assistance Program
Paid Time Off
Employee Appreciation & Recognition Programs
Anniversary & Birthday Programs
Award Co.
Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
Referral bonuses for bringing new members to our team.