Field Service Technician (Casino/Gaming) - Riverwind Casino, OK

IGT, a Nevada Corporation•Oklahoma City, OK

1d•Onsite

About The Position

At IGT, innovation meets entertainment on a global scale. Following the combination of IGT Gaming & Digital with Everi, we are building a leading force across gaming, digital experiences, and fintech. From casino floors to mobile platforms, we deliver engaging, responsible, and seamless player experiences—powered by advanced technology, deep insights, and a commitment to innovation. With more than 7,000 employees and operations in over 100 countries, our impact is both global and local. We work closely with regulators, governments, and partners to ensure integrity while continuously pushing the boundaries of what’s possible in gaming and technology. If you’re looking to be part of a team shaping the future of entertainment, we’d love to hear from you. We are seeking a Field Service Technician to support gaming and loyalty equipment across multiple customer sites in central and south-central Oklahoma. This is a field-based role where you’ll primarily work out of Riverwind Casino while also traveling within your assigned territory to support additional locations as needed. In this role, you’ll serve as a trusted technical expert and customer partner.

Requirements

High school diploma or GED required; technical or vocational training preferred
1+ years of technician or field service experience in a customer-facing role
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Comfortable working onsite, using tools, and being on your feet for extended periods
Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
Valid driver’s license and willingness to travel locally

Nice To Haves

Strong customer focus—leaving every site visit with the customer confident in their equipment
Accountability and attention to detail in service reporting and inventory tracking
Adaptability in a changing environment with shifting priorities and schedules
Effective communication and teamwork across internal teams and customer sites
Willingness to learn and grow within a structured, tiered advancement path

Responsibilities

Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
Perform preventative maintenance and assist with installations and site surveys
Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
Maintain accurate inventory of parts and complete service reporting in a timely manner
Support team members and assist at other locations as needed
Travel within the assigned service area and occasionally beyond as business needs require