Field Service Technician (Casino/Gaming) - WinStar World Casino, OK
About The Position
At IGT, innovation meets entertainment on a global scale. Following the combination of IGT Gaming & Digital with Everi, we are building a leading force across gaming, digital experiences, and fintech. From casino floors to mobile platforms, we deliver engaging, responsible, and seamless player experiences—powered by advanced technology, deep insights, and a commitment to innovation. With more than 7,000 employees and operations in over 100 countries, our impact is both global and local. We work closely with regulators, governments, and partners to ensure integrity while continuously pushing the boundaries of what’s possible in gaming and technology. If you’re looking to be part of a team shaping the future of entertainment, we’d love to hear from you. Learn more at www.igt.com or www.everi.com. We are seeking a Field Service Technician to support our gaming and loyalty equipment at Winstar Casino and surrounding locations. In this role, you’ll be the face of service—troubleshooting, maintaining, and optimizing equipment while delivering a strong customer experience. You’ll primarily be based at Winstar, with occasional travel within a 40-mile radius (Gainesville, TX to Ardmore, OK).
Requirements
- High school diploma or GED required
- 1+ years of technician or field service experience in a customer-facing role
- Basic understanding of hardware, software, and networking concepts
- Strong troubleshooting and problem-solving skills
- Comfortable working onsite, using tools, and being on your feet for extended periods
- Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
- Valid driver’s license and willingness to travel locally
Nice To Haves
- Technical or vocational training preferred
- Strong customer focus—leaving every site visit with the customer confident in their equipment
- Accountability and attention to detail in service reporting and inventory tracking
- Adaptability in a changing environment with shifting priorities and schedules
- Effective communication and teamwork across internal teams and customer sites
- Willingness to learn and grow within a structured, tiered advancement path
Responsibilities
- Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
- Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
- Perform preventative maintenance and assist with installations and site surveys
- Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
- Maintain accurate inventory of parts and complete service reporting in a timely manner
- Support team members and assist at other locations as needed
- Travel within the assigned service area and occasionally beyond as business needs require
Benefits
- Discretionary bonus opportunities
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness programs
- Tuition reimbursement
- 401(k) with company contributions
- Additional benefits including disability coverage and identity protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
