Room Service Attendant Winstar World Casino & Resort
About The Position
The Room Service Attendant at Winstar World Casino & Resort is responsible for delivering and serving food and beverages to guests in an efficient and courteous manner, ensuring guest satisfaction through personal service and attention to detail. Key duties include answering phones, accurately recording orders in the Point of Sale system, and possessing a thorough understanding of all menu items. The attendant will also provide guidance to guests regarding dining options and general attraction information, work collaboratively with team members and other service departments, and maintain cleanliness in the kitchen, work, and service areas. This role requires the ability to respond appropriately to guest requests and communicate them to the Kitchen immediately.
Requirements
- Must have two (2) to three (3) years working in a fast paced high-end club, or restaurant
- High school diploma or equivalent
- Strong Customer Service skills
- Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
- Ability to retain and recite menu details
- Ability to interact with co-workers in order to assure compliance with company service standards
- Ability to multitask in a fast paced, team orientated setting
- Must have the ability to skillfully carry three entrée plates at the same time for long distances
- Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
- Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays
- Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
Nice To Haves
- Previous Server or Room Service experience preferred
- Some college preferred
Responsibilities
- Deliver and serve guests their food and beverage in an efficient and courteous manner
- Ability to interact with guests in order to assure guest satisfaction
- Provide guests with personal service and an attention to detail that will exceed their expectations
- Answers phones and greets guests while accurately recording orders in Point of Sale
- Have a thorough understanding and knowledge of all food and beverage items on the menu
- Provide guidance to guests including dining options and general attraction information
- Work as a team with fellow associates and other service departments/areas.
- Respond appropriately to guest requests. Communicate guest requests to Kitchen immediately
- Responsible for maintaining the overall cleanliness of the kitchen, work and service areas
- Complete duties as assigned by Supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
