Reliability Engineer, PSO, Amazon Prime Air, Amazon Prime Air

Amazon • Seattle, WA

1d • Onsite

About The Position

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Reliability Engineer to drive development of hardware and software functionality and investigate issues to drive improved reliability within our ultra-fast drone delivery operations. This role will be responsible for ensuring a high degree of technical reliability within drone operations, working closely with design engineering teams and powering a flywheel of continuous improvement in the drone system design. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements. This role is a member of the PA Product Support Organization (PSO) Engineering team, serving as a reliability engineer positioned across the system experiences, design engineering improvements, and business recommendations to improve fleet reliability. In this position, you will bring a unique perspective informed by system data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role. This position may require a deemed export control for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Requirements

• 6+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production

Nice To Haves

• Experience with distributed systems at scale
• Experience driving improvement programs in the operations, engineering and support fields

Responsibilities

• Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burden
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed