Pinnacle is hiring for a customer-facing reliability role in which the employee turns incomplete operational data into defensible recommendations and leads reliability workstreams in complex industrial environments. The role requires sound judgment amid ambiguity, shifting priorities, and competing demands, with responsibility for identifying failure trends, economic tradeoffs, and risk drivers and moving work from analysis through execution. Success is measured by delivered outcomes as well as increasing responsibility, credibility, and impact. The position is designed for substantial professional growth. Within 12–18 months, high performers are expected to take ownership of more complex customers or portfolios, influence engagement strategy, and develop toward a leadership path in people management, technical reliability specialization, or customer strategy and sales. Employees are expected to drive their own development; increased autonomy and responsibility are earned through performance. Pinnacle’s work supports industrial reliability across industries including oil and gas, food and beverage, specialty and petrochemical, pharmaceutical, mining, agriculture and fertilizer, lumber, and water and wastewater. The company’s customer experience framework, The Pinnacle Way, emphasizes understanding customer goals and value, solving reliability problems, executing with quality and consistency, and aligning teams and customers around clear progress and results. The work may take place indoors or outdoors, around moving office machinery and objects, and near radiant or electrical energy. It may involve working closely with others or alone, extended or irregular hours, and travel by various modes of transportation. The role requires the ability to perform a range of physical activities, including walking, standing, sitting, kneeling, pushing, stooping, reaching, grasping, pulling, bending, climbing stairs, lifting and carrying items under 30 pounds, and using hearing and vision. Equipment may include computers and related equipment, calculators, copiers, fax machines, and telephones. U.S. employment eligibility is required; the employer does not sponsor H-1B cap-subject applicants in this job category.
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Job Type
Full-time
Career Level
Mid Level