Release of Information Technician

Sanford Health

21h•Remote

About The Position

This remote position manages requests for medical record information from patients, third party payers and others through prompt and courteous service in a fast-paced, high volume, customer focused environment. Scheduled hours are Monday-Friday 9:30am-6:00pm central time.

Requirements

Associate's degree in an Health Information Management (HIM) related field, or two years equivalent work experience required.
Must be able to keyboard proficiently.

Nice To Haves

Prior experience in HIM Department related to record maintenance completion or release of information preferred.
Registered Health Information Technician (RHIT) certification preferred.

Responsibilities

Process requests in a timely and efficient manner within established timeline standards, maintaining quality and accuracy.
Work with hybrid medical records and understand the complexity of record types and locations of various documents.
Maintain in-depth knowledge of all applicable state and federal laws, HIPAA privacy and security regulations, as well as enterprise policies and procedures pertaining to the release of protected health information.
Ensure all disclosures are documented and in compliance.
Interpret and adhere to legal requirements and established procedures that govern release of information.
Use professional medico-legal training in managing requests for information.
Critically analyze, interpret and apply laws and regulations to determine whether requests and authorizations are in compliance.
Maintain thorough understanding of the definition and components of the legal medical record.
Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information.
Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations.
Possess practical knowledge of medical terminology including anatomy, physiology, and disease processes and general understanding of the health record.
Utilize a wide variety of software and applications in order to fulfill requests.
Able to prioritize and coordinate work in order to complete duties according to established timelines.
Work is extremely detailed and requires a high rate of accuracy in order to meet legal requirements.
Must be able to interpret policies, procedures and choose appropriate action.
Must have a thorough understanding of all functions that support the release of information process.
Demonstrated ability to communicate and work effectively with internal and external customers showing poise, tact and professionalism at all times.
May perform other duties as assigned to support business needs.