Associate Release of Information Technician

Sanford Health•Rapid City, SD

21h•Onsite

About The Position

Sanford Health is seeking an Associate Release of Information Technician to join their team. This role involves interacting with customers via phone or in person, handling requests for patient health information, and ensuring prompt, courteous service in a fast-paced, high call volume environment. A key aspect of this position is maintaining strict confidentiality of patient information in compliance with HIPAA and other regulations. The technician will identify customer needs, process requests efficiently and accurately, resolve issues promptly, and provide excellent customer service. They must be able to work comfortably with frequent interruptions, multitask, and maintain a high level of accuracy. The position also involves adhering to department goals, policies, and quality standards, and escalating issues to a supervisor when necessary.

Requirements

Must have 2 years of customer service experience either working with customers both in person and via phone required.
Ability to type a minimum of 35 words per minute.

Nice To Haves

High school diploma or equivalent preferred.
Associate's degree in Health Information Technology or other healthcare field preferred.
Healthcare experience is preferred.
Prior work experience in health information management (HIM) Department related to record maintenance completion or release of information preferred.

Responsibilities

Interact with customers by phone or in person, providing prompt and courteous service in a fast-paced, high call volume, customer focused environment.
Professionally handle requests and inquiries for patient health information submitted by mail, fax, phone, and/or in-person.
Identify and assess customer needs, verify understanding of requests, and follow through as promised.
Process requests in a timely and efficient manner within established timeline standards, maintaining quality and accuracy.
Ensure any issues that arise are resolved promptly, thoroughly, and courteously.
Provide excellent customer service by being attentive, respectful and professional at all times.
Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information.
Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations.
Able to interact effectively and demonstrate strong communication skills when dealing with all customers, including physicians, peers, patients, and external customers.
Work comfortably with frequent interruptions.
Able to multitask and handle multiple priorities.
Work with a high level of accuracy.
May perform other duties as assigned to support business needs.
Escalate issues to supervisor for resolution as deemed necessary.
Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, and quality standards.