Release of Information/Outpatient Imaging Clerk
About The Position
The Release of Information/Outpatient Imaging Clerk locates, copies, logs, and mails or faxes requested information after proper authorization is obtained. The clerk responds to requests in accordance with established hospital, departmental, and HIPAA guidelines and retrieves information from scanned records as requested. The position also mails monthly Mortality and SCI/TBI reports to the State Department of Health. The clerk coordinates requests from patients, physicians, other healthcare providers, insurance companies, hospital departments, and lawyers; verifies authorizations; maintains request and release logs; and upholds security and confidentiality requirements. The role also includes copying and releasing records and billing statements when indicated, following up on unpaid requests, answering and routing department calls, documenting request status for the Business Office, and assisting in other department areas as needed. Duties and responsibilities may change or be reassigned.
Requirements
- Knowledge of authorization processes, record release procedures, and appropriate handling of protected health information (PHI).
- Excellent customer service skills.
- Commitment to patient confidentiality.
- Ability to manage multiple requests, prioritize tasks, and maintain a system for tracking records and authorizations.
- Familiarity with electronic health records (EHR) systems.
- Strong organizational skills and effective communication and writing skills.
- Effective telephone skills.
- Willingness to learn and take on new roles, duties, and challenges.
- Ability to collaborate effectively with others.
- High school graduate.
- Secretarial or clerical experience.
- Experience with public interaction, typing, computers, and telephone skills.
- Ability to sit for long periods without physical limitations that would prevent it.
- Ability to lift 10 pounds.
Nice To Haves
- Associate's degree or certificate in Office or Medical Office Management.
- Knowledge of medical terminology.
Responsibilities
- Coordinate the release of information to patients, physicians, other healthcare providers, insurance companies, hospital departments, lawyers, and other requestors in accordance with hospital policy and applicable laws.
- Maintain a log of all records requested and released.
- Verify authorizations in accordance with hospital policy and applicable laws.
- Uphold security and confidentiality regulations for record access and review, and alert the Director to unusual requests.
- Copy and release requested records and billing statements when indicated.
- Perform follow-up procedures for payment not received for requested records.
- Receive incoming department calls and route them accordingly.
- Document the status of medical record requests to support communication with the Business Office.
- Mail monthly Mortality and SCI/TBI reports to the State Department of Health.
- Assist in other areas of the Department as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
