Release Customs Analyst

Livingston International•Brownsville, TX

3d•$17 - $25

About The Position

The Release Customs Analyst is responsible for the timely processing, rating at some locations, and release of client shipments in accordance with Livingston’s operating procedures and service standards. The role supports meeting client commitment times and may operate in locations with 24/7 operations. The position reviews shipment documentation, creates customs entries, enters shipment information for release, rating, and billing, and verifies value for duty, tariff treatment, release conditions, and compliance. The analyst follows client-specific instructions and internal procedures, communicates with clients and internal teams to resolve missing information or release issues, and contributes to improvements in procedures and service operations. The role also uses available system automation tools and participates in day-to-day Release Operations.

Requirements

Excellent oral and written communication and organizational skills.
Client-service orientation and interpersonal skills with internal and external clients and coworkers.
Ability to handle large volumes of work and meet tight deadlines.
Attention to detail, organization, completeness, and accuracy.
Good analytical and problem-solving skills.
Ability to make decisions and recommendations within authorized limitations.
Excellent time-management skills.
Ability to present a professional image.
Knowledge of Word and Excel.
High school diploma, GED, or equivalent.
Working toward or successful completion of the Certified Customs Specialists (CCS) designation through the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA), unless already obtained.
Successful completion of the CCS examination is mandatory for further advancement.

Nice To Haves

Associate degree or other post-secondary education.

Responsibilities

Ensure accurate and timely processing of shipments, which may include all modes of transportation.
Create customs entries by reviewing and selecting the appropriate client records, vendors, and keywords, interpreting shipment documentation, and processing high- and low-value shipments.
Enter shipment information for release, rating, and billing, ensuring all mandatory fields are complete and accurate.
Report the correct value for duty based on invoice details and terms of sale, and select the appropriate keyword or HS code for value-for-duty and tariff treatment.
Contact the Release Import Analyst or client service team to obtain missing documentation, information, or instructions needed to release shipments.
Verify documentation for release conditions, compliance, and rating compliance, including free trade certificates.
Follow Livingston SOPs, ESPs, business rules, and special client instructions, notes, and alerts; identify outdated or ineffective procedures and recommend changes.
Identify SOPs and ESPs that could improve efficiency, client service, and day-to-day Client Service team operations.
In non-Air/Sea locations, research and respond professionally by phone or email to Call Center information requests, such as BOL updates or driver-waiting inquiries.
Prioritize and complete assigned work according to client and customs requirements, Livingston standards, and instructions from the Production Manager or Manager, Release Operations.
Escalate two-step release requirements, authorization needs, and release issues to the appropriate analyst, supervisor, or Customs Specialist.
In Canada, update, approve, and release information for billing as required.
Assist with billing and data entry, including ASR automated systems rating, where applicable.
Participate with other team members in the day-to-day operation of Release Operations.
Use available system automation tools to support release processing.
Perform other related duties assigned by management and adhere to established policies and procedures.