Release and Change Management, VP

Mitsubishi UFJ Financial Group•State College, CA

5d•Hybrid

About The Position

This role is responsible for executing the Change Management process. The ideal candidate will be proficient in change management and possess strong communication skills to collaborate effectively across all technical areas that utilize the Change Management process. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Requirements

Bachelors’ Degree
7-10 years’ experience with execution and application of change management processes and procedures
Understanding of Change Management process utilizing ServiceNow
Experience with the integration of CMDB and the change management process
Experience with the generation and presentation of change management reporting / metrics to business and technical organizations
Understanding of Project Management methodologies, Software development lifecycle (SDLC), Release Management, DevOps, Agile, and Continuous Integration (CI) and Continuous Delivery (CD)
Understanding of regulatory compliance directives affecting banking
Demonstrates leadership
Identifies multiple paths to success using analytical and critical thinking as well as decision-making skills
Operates strategically to support a culture of continuous improvement and systems thinking
Makes sound business decisions in a complex work environment
Collaborates with other business functions and divisions to advance business objectives
Is flexible, decisive, and able to establish support from leadership
Exhibits and fosters optimism, resilience, flexibility, and openness to others' ideas
Inspires innovation and values learning as a lifelong professional objective
Leads by example, engaging inclusively and with intent
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Nice To Haves

Control Objectives for Information and Related Technologies (COBIT) framework practitioner or certification a plus.
ITIL Certifications a plus
Information Technology Infrastructure Library (ITIL) Change Management, Control, and Validation certificate is preferable

Responsibilities

Organize and chair Change Advisory Board (CAB)
Organize and chair release technical assessment; publish release package
Execute the Change Management process including the risk assessment of changes
Coordinate change planning and the implementation process; publish forward schedule of change
Ensure the identification of root cause and resolution of unsuccessful changes.
Gather information and track status of all change requests and release implementations
Investigate and document any impacts, including scheduling risks, of all changes to the production environments
Mediate all conflicts regarding scheduling, lack of approval, or lack of documentation prior to implementation of the change
Coordinate with incident management, problem management, release management, and configuration management to ensure correct and consistent data is provided to the change processes
Distribute the change schedules within agreed timeframes
Ensure closure and archiving of completed change records
Communicate technical change activities and impact to broader IT clients, providing tool and systems support; performance data reporting, issues, and review follow-up.
Produce or provide documentation or reports for internal or external audit requests.
Perform other duties as required such as ITIL process implementation support
Provide regular, robust, and accurate reporting on change requests, including exception reporting on high impact, aborted, and unauthorized changes to identify process deficiencies and adverse trends in change practices and implementation of change